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Shipping, Returns, Refunds & Payment - myPhoneMate Smartphone Designer Cases

Shipping, Returns, Refunds & Payment


Ordering on is very simple. You have to simply follow the below steps:

  1. Add products to your cart
  2. View the cart to confirm your order and click on checkout
  3. Fill in the required details and select your preferred payment method i.e. online via PayTM/CashFree or Cash on Delivery
  4. Complete payment or hit submit to receiver the order confirmation
  5. Once the order has been processed from our end, you will receive the tracking details and the order will be marked complete.

myPhoneMate offers to ship on flat rates or free shipping on all orders. Order dispatch takes 24-48 hours for popular models but it may take up to 5 working days, depending upon the model of phone for which the case is ordered. 

Customers usually receive their cases within 4 or 5 working days, once they are shipped. This delivery period may be longer for more remote locations. If you have any questions about expected delivery period for the case you are interested in, please email us at


myPhoneMate offers a 48 hours, no questions asked, replacement guarantee on all designer cases once the item is delivered. Ordered the wrong case? Don’t like the colour? Just aren’t happy? Email us and ship the product back to us and you will receive a replacement case within a few days or a full refund. On custom cases, we offer a free replacement if the product arrives damaged or has any sort of manufacturing defects. We only offer refunds if the case has been received in a damaged or unusable state. The refunds will be processed through the same payment mode in case of online payment and will be transferred to bank account or PayTM wallet in case of Cash on Delivery.

Reverse pick up charges and re-forward shipping charges to be paid by the customer in case of wrong cover ordered by the customer or incorrect delivery address. myPhoneMate only offers a full/partial refund or replacement only in case of damaged products or wrong items shipped by us other than what has been ordered.

In case of a wrong model or design ordered by mistake from the customer side, a return and replacement will be done at an additional cost of Rs. 120 which will be consist of reverse and forward shipping charges and will be strictly borne by the customer only.

CLICK HERE to raise a ticket for refund/replacement.


myPhonemate accepts all major credit and debit cards as well as net banking payments which are processed through PayTM and CashFree. All the major wallets are supported – PayTM, PhonePe, Jio Money, Ola Money, Google Money, Airtel Money, Mobikwik along with UPI and BHIM UPI based transactions. Cash On Delivery is also available to majority of areas in India.